Quality Control in CAD Documentation Services (contd.)

What are the problems faced by Quality Control in CAD Documentation Services?

The best QC bases itself on
(a)    The process
(b)   The root cause

Quality Control in CAD Documentation Services

However, over the years, Quality Management Systems have encountered the following roadblocks:

• Alienation: A quality check is that painful thing you do after the satisfying feeling of completion of a drawing. And a quality officer is nothing but a fault finder, i.e., bad news!
• Goal disorientation: Excessive stress on process leads to the process being the end rather than the means. Quality Assurance turns into process policing. At times, client-specific goals get missed out
• Ageing: QA Processes, unless updated periodically, give way to new errors, or even recurrence of old ones, as the drafters as well as the checkers fall in the trap of habit.

What are the recommended systems for quality control in CAD Documentation Services?

Based on the observation and analyses mentioned earlier, these are the recommendations for quality control in CAD Documentation Services:

1. Resourcing: A project, however small, must be headed by a Project Manager, not a Team Lead. The difference being, the Project Manager accepts responsibility for the project and its output
2. Documentation: Client’s requirement, standards and expectations must be:
   1. Written down
   2. Shared – with the client and each member of the team
   3. Acknowledged as read and understood – with the client and each member of the team

Continued in the next post…